Ambulatory Surgical Center Staffing Concerns Associated with Frequent Patient No-Show

Ambulatory Surgical Center Staffing Concerns Associated with Frequent Patient No-Show

No matter the nature of your surgical center, patient no-shows and last minute cancellations can be a significant and very costly problem. Not only do they have an impact on the number of billable hours you can fit into a full day’s schedule, but they also represent unnecessary operational overhead for your practice. This is perhaps most evident where your healthcare staffing is concerned.

Here are a few very important factors to consider:

  • When you are adequately staffed to see a set number of appointments in the day, no-shows leave your team members with unnecessary idle time. This represents a staffing investment with no real returns (see cost of no-show calculator)
  • When your administrative staff is burdened with the task of chasing after patients who have failed to show for their appointment, it represents both a monetary cost and lost opportunity. That is, productivity suffers when your administrative team is unable to do the jobs you’ve hired them to do.
  • Constant no-shows and last minute cancellations are extremely frustrating for everyone involved. However, this problem can be especially demotivating for the team members who do the hands-on work to prepare for appointments that never show. Low job satisfaction is a key contributor to employee turnover, which can be incredibly costly to your healthcare practice.

You have reasonable expectations of your employees; you expect them to do the jobs they’ve been hired to do. In turn, they expect you to provide a positive work environment for them. Your ability to do that suffers when you let no-shows create chaos and disorganization in your healthcare practice. So, if you’re faced with out-of-control patient no-shows, ask how we can help.

At MedBridge Transport, we have made it our mission to get your patients to their appointments in a safe, timely, and compassionate manner.

Understanding the Cost of Patient No-Shows

Understanding the Cost of Patient No-Shows

Top Reasons Patients Fail to Show Up for Their Appointments

Patients who fail to show up for their appointments represent a significant expense across all offices in all medical specialties. Some experience this at a much higher rate than others, but it occurs fairly consistently, nonetheless. Because it is such a costly problem to healthcare practices, it’s worth taking a closer look at why these things happen and potential solutions to the problem. Here are some of the most common reasons:

  • Cost - In some cases, the co-pay or other out-of-pocket expenses are enough to deter patients from showing up for their appointments.
  • Nervousness - Patients may be nervous about an upcoming procedure, or they may not think you care enough to worry about them when they don’t show up.
  • Forgetfulness - It’s very common for patient to forget their scheduled appointment times, especially when patients are either very busy or suffering from age-related cognitive decline.
  • Transportation - Lack of reliable transportation is one of the most common causes of patient no-shows, especially for patients who aren’t able to drive themselves.

When you take the time to better understand these common factors, the problem becomes much easier to address. The best part is that if you take a practical approach to bridging these gaps, you’ll see it in your bottom line in no time.

When you choose MedBridge Transport as your medical transportation partner, you can rely on us to not only remind your patients of their upcoming appointments, but also to safely transport them to you at their scheduled appointment time. Contact us to get started today.

The Cost of Patient No-Shows

Whether you are a healthcare provider, practice manager, medical transport driver, or family caregiver, one fact remains true for everyone involved in a medical care scenario. That is, we all want what is best for the patient.

So, when a patient misses an appointment, we tend to look more at the potential impact to the patient’s health. It’s so easy to overlook the impact it has to the practice, but as a healthcare professional, you’d be remiss to ignore these consequences. After all, whether or not you can continue providing this critical service depends on your ability to sustain and grow a profitable medical practice. So what is the true cost of of patient no-shows?

No-shows cost your practice in the following ways:

  • Empty time slots - The revenue potential for a medical practice depends on the number of times slot available and its ability to fill those slots.
  • Staffing imbalance - If you have fewer appointments on your books than expected, it’s very likely that you also have more staff on hand than you originally needed.
  • Quality of care - If your staff is waiting for your no-show to arrive, it likely creates delays in other areas of your schedule, which means longer wait time for patients that do arrive on time.

At MedBridge Transport, we have a singular focus on making it easier for patients to get to their medical appointments safely and on time. Contact us to learn how our services can reduce the cost of no-shows in your practice and improve overall patient compliance.

How Late Patient Arrival is Hurting Your Practice Workflow

When patients arrive late to their medical appointments, it can have an impact on your entire day’s workflow. It creates a ripple effect throughout all of your remaining appointments for the day, and it’s a very difficult situation to come back from. Late arrivals can have the following negative effects on your practice workflow and reputation:

  • Doctors and staff in your practice may become disgruntled by the unpredictability of their day or chronic tardiness. Remember, it’s reasonable for your team to expect administration to keep appointments running on time.
  • Patients may become frustrated by prolonged appointments and extended wait times. If the situations is bad enough, patients have been known to change practices altogether. This has an obvious impact on your practice revenue.
  • This problem can have a snowball effect over time. If your patients expect their appointments to start 15 minutes or a half hour later than planned, they’re going to start noticing that trend and arrive when they think they will be seen. It can get entirely out of control very quickly.

Unfortunately, one late arrivals do become a problem, most practices simply have no idea how to handle it. Should you ask them to return at a later time, or go ahead and accommodate them, regardless of the impact it’s going to have? The best case scenario, of course, is to avoid the situation altogether.

At MedBridge Transport, we have made it our mission to get patients to their appointments safely and right on time. We understand how important that is to total patient care, and we are committed to supporting healthcare providers in the incredibly valuable work that they do.

Contact us to learn more about partnering with MedBridge Transport to improve your overall quality of care.

Calculating the True Cost of Surgery Center No-Shows

A large component of healthcare today has to do with convenience and accessibility. This has long been true for most general and specialty medical practices. Now, with the introduction of ambulatory surgery centers, we are seeing the demand for convenient access span into other areas of American healthcare.

Ambulatory surgery centers have completely revolutionized the outpatient experience, providing same-day “in and out” surgical care that hasn’t always been available. That comes at a cost, unfortunately, including the risk of patient no-shows. Just as is the case with most medical practices, we can attribute these no-shows to such issues as forgetfulness, patient anxiety, and lack of transportation.

These empty times slots represent a huge expense to the surgical practice, which can be broken down into three categories:

  • Lost profits due to empty time slots
  • Unnecessary staffing expenses (including turnover due to employee frustration)
  • Lost referrals from area physicians due to a decline in the center’s reputation

Moreover, it is detrimental to the overall quality of your patient care, which is why it is so important to address this issue in the most efficient way possible. So, in addition to improving your patient reminder and counseling services, consider adding a medical transport service to your list of partners.

At MedBridge Transport, we are committed to getting patients to and from their appointments in a safe, timely, and courteous manner. Contact us today to learn how we can help reduce your no-shows and improve your bottom line.

Medical Transportation a Solution to Patient No-Show

Medical Transportation a Solution to Patient No-Show

3 Third Party Support Services That Will Improve Patient No-Shows

It can be very discouraging when patients fail to follow through on their long-term medical recommendations. This is especially true in cases where critical services, like dialysis or chemotherapy, are concerned. You really don’t want your patients to miss their appointments, but sometimes, the limiting circumstances are simply out of your patient’s control. Here are a few third-party services that may help:

An Automated Reminder System

It’s a fact that many patients today rely on the reminders they receive from their medical providers. Moreover, this method shows the patient that you’re doing everything you can to ensure they get the best medical care possible.

Third Party Billing Provider

Money is a very common barrier standing between patients and adequate medical care. It’s not unusual for patients to skip medical appointments because they feel embarrassed or ashamed about their financial situation. So, when they see that your focus is strictly on providing adequate medical care (and you leave financial issues to be discussed by the appropriate parties), they’re more likely to keep their recommended appointments.

Medical Transport Service

Transportation is another very common obstacle standing between your patients and the care they require. When you hire a third party service, like MedBridge Transport, you’re taking one more step to remove those barriers and show your patients that their medical circumstances truly matter to you and your team.

It's Tuesday morning and you are expecting 36 patients. To accommodate them you schedule staff, prepped your facilities and reviewed files only to realize that only 20 patients showed up!

Not only did you lose revenue, but you incurred additional costs and lost time. Frustrated? Well you are not alone, this happens to medical facilities throughout the country as medical practices experience on average 40% patient no-shows. How to solve it?

Based on studies, up to 67% of no-shows are due to lack of transportation. Either the patient does not have family or friends available to drive them to a medical appointment requiring a designated driver or the patient is wheelchair bound and can't find wheelchair accessible transportation. To solve this, many medical practices are partnering with non-emergency medical transportation (NEMT) companies like Medbridge Transport to help alleviate this barrier to care.


One Surgery center had equipment isssues at one of its locations, because of this they would have to reschedule all their patients, potentially losing them in the process. Instead, they reach out the Medbridge Transport requesting help transporting the patients from one location to the other and back to have the procedures done. This resulted in the patients getting the care they needed in a timely manner and the medical facility accomplishing a 15X return on the transportation investment.

As you look for ways to solve your no-show problem, considering partnering with a NEMT company as that could reduce no-show by up to 68% in some cases.