Top Reasons Patients Fail to Show Up for Their Appointments
Patients who fail to show up for their appointments represent a significant expense across all offices in all medical specialties. Some experience this at a much higher rate than others, but it occurs fairly consistently, nonetheless. Because it is such a costly problem to healthcare practices, it’s worth taking a closer look at why these things happen and potential solutions to the problem. Here are some of the most common reasons:
- Cost - In some cases, the co-pay or other out-of-pocket expenses are enough to deter patients from showing up for their appointments.
- Nervousness - Patients may be nervous about an upcoming procedure, or they may not think you care enough to worry about them when they don’t show up.
- Forgetfulness - It’s very common for patient to forget their scheduled appointment times, especially when patients are either very busy or suffering from age-related cognitive decline.
- Transportation - Lack of reliable transportation is one of the most common causes of patient no-shows, especially for patients who aren’t able to drive themselves.
When you take the time to better understand these common factors, the problem becomes much easier to address. The best part is that if you take a practical approach to bridging these gaps, you’ll see it in your bottom line in no time.
When you choose MedBridge Transport as your medical transportation partner, you can rely on us to not only remind your patients of their upcoming appointments, but also to safely transport them to you at their scheduled appointment time. Contact us to get started today.
The Cost of Patient No-Shows
Whether you are a healthcare provider, practice manager, medical transport driver, or family caregiver, one fact remains true for everyone involved in a medical care scenario. That is, we all want what is best for the patient.
So, when a patient misses an appointment, we tend to look more at the potential impact to the patient’s health. It’s so easy to overlook the impact it has to the practice, but as a healthcare professional, you’d be remiss to ignore these consequences. After all, whether or not you can continue providing this critical service depends on your ability to sustain and grow a profitable medical practice. So what is the true cost of of patient no-shows?
No-shows cost your practice in the following ways:
- Empty time slots - The revenue potential for a medical practice depends on the number of times slot available and its ability to fill those slots.
- Staffing imbalance - If you have fewer appointments on your books than expected, it’s very likely that you also have more staff on hand than you originally needed.
- Quality of care - If your staff is waiting for your no-show to arrive, it likely creates delays in other areas of your schedule, which means longer wait time for patients that do arrive on time.
At MedBridge Transport, we have a singular focus on making it easier for patients to get to their medical appointments safely and on time. Contact us to learn how our services can reduce the cost of no-shows in your practice and improve overall patient compliance.
How Late Patient Arrival is Hurting Your Practice Workflow
When patients arrive late to their medical appointments, it can have an impact on your entire day’s workflow. It creates a ripple effect throughout all of your remaining appointments for the day, and it’s a very difficult situation to come back from. Late arrivals can have the following negative effects on your practice workflow and reputation:
- Doctors and staff in your practice may become disgruntled by the unpredictability of their day or chronic tardiness. Remember, it’s reasonable for your team to expect administration to keep appointments running on time.
- Patients may become frustrated by prolonged appointments and extended wait times. If the situations is bad enough, patients have been known to change practices altogether. This has an obvious impact on your practice revenue.
- This problem can have a snowball effect over time. If your patients expect their appointments to start 15 minutes or a half hour later than planned, they’re going to start noticing that trend and arrive when they think they will be seen. It can get entirely out of control very quickly.
Unfortunately, one late arrivals do become a problem, most practices simply have no idea how to handle it. Should you ask them to return at a later time, or go ahead and accommodate them, regardless of the impact it’s going to have? The best case scenario, of course, is to avoid the situation altogether.
At MedBridge Transport, we have made it our mission to get patients to their appointments safely and right on time. We understand how important that is to total patient care, and we are committed to supporting healthcare providers in the incredibly valuable work that they do.
Contact us to learn more about partnering with MedBridge Transport to improve your overall quality of care.
Calculating the True Cost of Surgery Center No-Shows
A large component of healthcare today has to do with convenience and accessibility. This has long been true for most general and specialty medical practices. Now, with the introduction of ambulatory surgery centers, we are seeing the demand for convenient access span into other areas of American healthcare.
Ambulatory surgery centers have completely revolutionized the outpatient experience, providing same-day “in and out” surgical care that hasn’t always been available. That comes at a cost, unfortunately, including the risk of patient no-shows. Just as is the case with most medical practices, we can attribute these no-shows to such issues as forgetfulness, patient anxiety, and lack of transportation.
These empty times slots represent a huge expense to the surgical practice, which can be broken down into three categories:
- Lost profits due to empty time slots
- Unnecessary staffing expenses (including turnover due to employee frustration)
- Lost referrals from area physicians due to a decline in the center’s reputation
Moreover, it is detrimental to the overall quality of your patient care, which is why it is so important to address this issue in the most efficient way possible. So, in addition to improving your patient reminder and counseling services, consider adding a medical transport service to your list of partners.
At MedBridge Transport, we are committed to getting patients to and from their appointments in a safe, timely, and courteous manner. Contact us today to learn how we can help reduce your no-shows and improve your bottom line.