Breaking Misconceptions About Patient No-Shows

Breaking Misconceptions About Patient No-Shows

Patient no-shows are, unfortunately, inevitable, though they’re not your biggest scheduling problem.  Of course, even one no-show is too many, but the reasons are varied and often overlooked entirely.

Your average healthcare system has a patient no-show rate of around 5-10%.  With small clinics, that rate jumps to 20-30%.  Then, you also have to account for variances relating to everything from practice specialty, to appointment type, to geography, the time of year, and on, and on.  There are simply far too many factors to consider, so you have to focus on those that you have the ability to control.

One thing we can to do better understand patient no-show rates is break down two of the most common misconceptions:

  • Patients need more appointment reminders – Health care providers will never be able to eradicate no-shows. They will always happen, and while automated, actionable reminders are certainly helpful, the fact is that too many reminders can actually turn patients off.  Aside from the added work for your staff, patients receiving constant reminders will eventually unsubscribe, and then reminders are useless. Don’t get us wrong - reminders are important but try to remember that less is more in this care.
  • No-shows are a greater problem than cancellations – For most practices, this isn’t even remotely true. No-show rates average around 5-10%. Cancellations, however, are a much greater issue, as they tend to average around 20%, not to mention the effect high cancellation rates can have on your reputation.

Once you start breaking down the bigger issues relating to no-show rates, you’ll start to understand ways to better communicate with your patients and meet their needs (as well as your own). With a bit of patience, you can employ real strategies to help your patients not only make their appointments but want to make their appointments.

At MedBridge Transport, we are proud to be a part of those practical strategies that truly do help you reduce no-shows and cancellations. Contact us to learn more.

Understanding the Cost of Patient No-Shows

Understanding the Cost of Patient No-Shows

Top Reasons Patients Fail to Show Up for Their Appointments

Patients who fail to show up for their appointments represent a significant expense across all offices in all medical specialties. Some experience this at a much higher rate than others, but it occurs fairly consistently, nonetheless. Because it is such a costly problem to healthcare practices, it’s worth taking a closer look at why these things happen and potential solutions to the problem. Here are some of the most common reasons:

  • Cost - In some cases, the co-pay or other out-of-pocket expenses are enough to deter patients from showing up for their appointments.
  • Nervousness - Patients may be nervous about an upcoming procedure, or they may not think you care enough to worry about them when they don’t show up.
  • Forgetfulness - It’s very common for patient to forget their scheduled appointment times, especially when patients are either very busy or suffering from age-related cognitive decline.
  • Transportation - Lack of reliable transportation is one of the most common causes of patient no-shows, especially for patients who aren’t able to drive themselves.

When you take the time to better understand these common factors, the problem becomes much easier to address. The best part is that if you take a practical approach to bridging these gaps, you’ll see it in your bottom line in no time.

When you choose MedBridge Transport as your medical transportation partner, you can rely on us to not only remind your patients of their upcoming appointments, but also to safely transport them to you at their scheduled appointment time. Contact us to get started today.

The Cost of Patient No-Shows

Whether you are a healthcare provider, practice manager, medical transport driver, or family caregiver, one fact remains true for everyone involved in a medical care scenario. That is, we all want what is best for the patient.

So, when a patient misses an appointment, we tend to look more at the potential impact to the patient’s health. It’s so easy to overlook the impact it has to the practice, but as a healthcare professional, you’d be remiss to ignore these consequences. After all, whether or not you can continue providing this critical service depends on your ability to sustain and grow a profitable medical practice. So what is the true cost of of patient no-shows?

No-shows cost your practice in the following ways:

  • Empty time slots - The revenue potential for a medical practice depends on the number of times slot available and its ability to fill those slots.
  • Staffing imbalance - If you have fewer appointments on your books than expected, it’s very likely that you also have more staff on hand than you originally needed.
  • Quality of care - If your staff is waiting for your no-show to arrive, it likely creates delays in other areas of your schedule, which means longer wait time for patients that do arrive on time.

At MedBridge Transport, we have a singular focus on making it easier for patients to get to their medical appointments safely and on time. Contact us to learn how our services can reduce the cost of no-shows in your practice and improve overall patient compliance.

How Late Patient Arrival is Hurting Your Practice Workflow

When patients arrive late to their medical appointments, it can have an impact on your entire day’s workflow. It creates a ripple effect throughout all of your remaining appointments for the day, and it’s a very difficult situation to come back from. Late arrivals can have the following negative effects on your practice workflow and reputation:

  • Doctors and staff in your practice may become disgruntled by the unpredictability of their day or chronic tardiness. Remember, it’s reasonable for your team to expect administration to keep appointments running on time.
  • Patients may become frustrated by prolonged appointments and extended wait times. If the situations is bad enough, patients have been known to change practices altogether. This has an obvious impact on your practice revenue.
  • This problem can have a snowball effect over time. If your patients expect their appointments to start 15 minutes or a half hour later than planned, they’re going to start noticing that trend and arrive when they think they will be seen. It can get entirely out of control very quickly.

Unfortunately, one late arrivals do become a problem, most practices simply have no idea how to handle it. Should you ask them to return at a later time, or go ahead and accommodate them, regardless of the impact it’s going to have? The best case scenario, of course, is to avoid the situation altogether.

At MedBridge Transport, we have made it our mission to get patients to their appointments safely and right on time. We understand how important that is to total patient care, and we are committed to supporting healthcare providers in the incredibly valuable work that they do.

Contact us to learn more about partnering with MedBridge Transport to improve your overall quality of care.

Calculating the True Cost of Surgery Center No-Shows

A large component of healthcare today has to do with convenience and accessibility. This has long been true for most general and specialty medical practices. Now, with the introduction of ambulatory surgery centers, we are seeing the demand for convenient access span into other areas of American healthcare.

Ambulatory surgery centers have completely revolutionized the outpatient experience, providing same-day “in and out” surgical care that hasn’t always been available. That comes at a cost, unfortunately, including the risk of patient no-shows. Just as is the case with most medical practices, we can attribute these no-shows to such issues as forgetfulness, patient anxiety, and lack of transportation.

These empty times slots represent a huge expense to the surgical practice, which can be broken down into three categories:

  • Lost profits due to empty time slots
  • Unnecessary staffing expenses (including turnover due to employee frustration)
  • Lost referrals from area physicians due to a decline in the center’s reputation

Moreover, it is detrimental to the overall quality of your patient care, which is why it is so important to address this issue in the most efficient way possible. So, in addition to improving your patient reminder and counseling services, consider adding a medical transport service to your list of partners.

At MedBridge Transport, we are committed to getting patients to and from their appointments in a safe, timely, and courteous manner. Contact us today to learn how we can help reduce your no-shows and improve your bottom line.

Transportation for Wheelchair Users in Houston: Medbridge Transport Tells You What You Should Know

Transportation for Wheelchair Users in Houston: Medbridge Transport Tells You What You Should Know

The disabled or those with disabled loved ones certainly understand the need for disabled citizens to retain as much mobility and independence as possible. With that goal in mind, finding the right wheelchair transportation service is essential.

What to Look for in a Houston Wheelchair Transportation Service?

When one is searching for the perfect provider, key features to look for include:

  • The same friendly, courteous bedside manner one expects from any other medical personnel
  • Clean, well-maintained medical transport vehicles that are ADA compliant
  • A comfortable booking experience, whether that occurs online or by phone with a member of the staff
  • Prompt arrival, easy-to-understand fee quotes, and a commitment to the time that one is promised to

Even as one evaluates these factors, however, it’s important to understand that not all providers are a “good fit” for all patients. So, when looking for non-emergency medical transportation in Houston and the surrounding areas, here are a few additional criteria to keep in mind:

Not all medical transport services in Houston offer the same type of care.

Depending on the patient’s unique situation, one may have needs that require a particular type of service. For example, non-emergency medical transport companies often have two separate fleets: one is for the transportation of ambulatory patients, and the other is reserved for significantly disabled or wheelchair-bound individuals.

Very dependable , courteous & helpful drivers David was very careful Walter wonderful driver makes you feel at ease ,even with the heavy traffic, I recommend Medbridge Transport

- Helen

I have used other transport services and no other compares. Dave was very courteous and let my wife know what he was doing every step of the way ans was a very safe driver. I will be using Medbridge for all my transport needs in the future.

- Gerald

Very friendly and caring transport company. Went the extra mile for my mom’s transport. Highly recommend.

- Rosa

When looking for medical transportation, One needs to be sure the provider serves the area of interest (without any special rates or hidden costs).

For instance, those living in Cypress or Jersey Village may have assumed that (due to the proximity) any Houston-based medical transport company will happily serve these areas, as well. That is not always the case, however, especially for same-day transportation for disabled citizens. So, when looking into a medical transportation company get as much information as possible and request a quote before booking your ride.

Not all medical transport teams hold the same qualifications.

Transportation for disabled citizens in Houston is not the same as a taxi, Uber, or Lyft ride. Medical transport drivers, as well as any other support personnel, should be qualified to handle medical situations that may arise during the trip. A question to ask is whether a medical transport team’s members are First Aid and CPR certified. This is critically important to the safety and comfort of the disabled passenger.  It also helps to look into the online reviews for the wheelchair transportation provider.

Finding the right transportation service truly comes down to asking the right questions and getting thorough answers.

Non-Emergency Medical Transportation for Disabled Citizens vs. Ambulance Services

Is non-emergency medical transportation the same as a normal ambulance service?

It’s common for people to confuse non-emergency medical transport with typical ambulance services. While ambulance services sometimes do offer non-emergency transportation, it’s not entirely common or it can be cost prohibitive. Non-emergency medical transportation is also commonly referred to in a variety of ways, including:

  • Wheelchair Transportation Service
  • Wheelchair Van Company
  • Disabled Transportation Service
  • Non-Emergency Ambulance Service
  • Senior Citizen Transportation Service
  • Transportation for Handicapped Citizens

By any name, the concept here is that even disabled or senior citizens need to get from point A to point B, and they need to do it safely. Wheelchair transport services like Medbridge Transport exist for precisely that reason.

Who to Call When One Needs Transportation for Disabled Citizens in Houston, Texas

What are the options for transporting a disabled loved one?

Getting a wheelchair using loved one where they need to shouldn’t be stressful or complicated. Medbridge Transport is here to take the stress and guesswork out of that process; from start to finish, with a team that strives to deliver a carefree experience every single time.

To learn more about wheelchair transportation in Houston or any medical transportation in Houston and other cities like Cypress or Jersey Village, Texas, call MedBridge Transport today at 713-766-4447 or get a quote here. The team is always happy to listen to the needs of the community and suggest the best mode of disabled transportation for one's unique situation.